Goodwill of Orange County
  • Tustin, CA, USA
  • Hourly
  • Full Time

Purpose of the position

To handle all incoming/outgoing calls related to customer service inquiries, business calls, solicitation of donations and scheduling of business donation pick-ups, with all calls handled in a prompt, courteous, friendly, and professional manner. Process all required documentation related to customer service inquiries, business pick-ups and outbound calls. Prepare all incoming/outgoing interoffice mail via the red bag system. Complete all new goods inventory verification calls.

MINIMUM JOB REQUIRMENTS: High School diploma or GED desired, but not required. One year work experience, preferably in a customer service environment. Excellent telephone communications skills which include; friendliness, professionalism, helpfulness, courtesy, thoughtfulness. Ability to communicate and understand English well enough to receive work and safety instructions and answer questions, as well as communicate with management, co-workers, clients and the general public. Must attend annual customer service training. Must have legible penmanship and basic spelling skills. Prior PC experience with working knowledge of Microsoft Office, including Outlook. Prior experience of a Customer Relationship Management software program required.



Full Job Description
Goodwill of Orange County
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