Goodwill of Orange County
  • San Juan Capistrano, CA, USA
  • Other


To assist in effectively managing retail store staff and operations to achieve store revenue and expense goals. Primary areas of responsibility include: staff management and training, sales, production, merchandising, signage, accounting-related operations, store housekeeping/maintenance (store selling floor, exterior, back room) and customer service. Position is also responsible for working collaboratively with other operational areas to ensure maximum productivity.


Reports directly to Store Manager.


Will supervise the following positions in the manager's absence: Lead Sales Associates, Sales Associates, Store ADCs, Program Participants, Volunteers, and any other individuals assigned to their store.


1. Provides direction and supervises store staff and operations in the manager's absence to achieve financial goals:

a. Participates in planning, organizing and prioritizing store operational requirements and acts as aresource for resolving problems.

b. Participates in hiring and training store staff, delegates work assignments
and provides feedback, coaching and counseling as appropriate to ensure a high level of productivity.

c. Participates in defining staff developmental needs, and administers disciplinary action as required, up to and including termination with appropriate approvals.

2.Contributes to achievement of store revenue and expense goals as contained in approved budget through effective performance.

3. Maintains established customer/donor service standards. Resolves customer/donor complaints as required.

4. Plans and implements merchandising strategies including floor layouts and displays, signage and window displays that adhere to visual directives.

5. Oversees the off-loading of materials in trailers and the loading of materials returning to the Distribution Center

6. Works with Store Manager to arrange for markdowns and returns of unmarketable or damaged goods. Spot checks pricing for accuracy.

7. Ensures compliance with all Loomis Safe procedures. Maintains records of store sales, receipts, and deposits utilizing proper internal audit safeguard procedures.

8. Prepares employee and program participant work schedules, approves time cards, processes and
maintains other employee and program participant records. Maintains volunteer records and reports.

9. Maintains store premises, grounds, and parking lot, in a safe, neat, and orderly condition.

10. Orders supplies or request services as needed for reports, building maintenance, cleanliness and other operations.

11. Models the highest ethical standards.

12. Promotes a safe working environment; monitors Associate working behaviors to ensure compliance, as well.

13. Assists in ensuring associates understand and comply with agency policies and procedures.

14.Acts as a jey player in the development of individuals within the Associate Team.

15. Works overtime as required.

16. Performs other job related duties as required.

17. Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession of company property.

18. Acts safely at all times, following all safety rules and regulations.

19. Follows all company policies and procedures.

20. Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed.

21. Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness.

22. Works with, trains, and/or acts as a good example for program participants receiving training at

1. High School diploma or GED required.

2. One to three years retail sales experience and one year supervisory experience preferred.

3. Ability to communicate effectively in English to interact with subordinates, co-workers, supervisors, customers, and program participants.

4. Effective interpersonal and communications skills.

5. Must be flexible as to work location; may work at other Orange County store locations based on business needs.

6. Must have reliable transportation to attend company meetings.

7.Ability to work flexible shifts including weekends and evenings.


Uses cash register, telephone, computer, adding machine, hangers, pens/pencils, forms/paper, pricing gun, office supplies, ladder, flat bed cart, cages, racks, totes, dollies, apron, mask, cleaning materials, broom, mop, and various other store supplies and moving equipment.


Position requires the ability to work independently with minimal supervision; use initiative and exercise problem-solving skills and good judgment in managing store operations. Flexibility and adaptability are also required to manage interruptions and variation in priorities and management responsibilities. Position also requires the ability to maintain confidentiality of information.

Goodwill of Orange County
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