Goodwill of Orange County
  • Santa Ana, CA, USA
  • 13.77
  • Hourly
  • Full Time


The purpose of the Community Based Services ETS position is to provide supervision, training, transportation, and support to adults with developmental disabilities in community settings.


Report directly to Program Manager and Program Supervisor. Receives daily work direction and support from the Program Coordinator.


Works with Participants at a 1:4 ratio or a 1:1 (non-behavioral) ratio when supporting Competitive Employment Options participants.


1. Actively focuses their full attention on the individual(s) that they are serving.

2. Gains an understanding of the physical, psychological, and/or behavioral needs of each individual that they support, providing individualized services to help each person served to attain their goals.

3. Assists program participants with personal hygiene care as needed.

4. Completes all required documentation.

5. Understands and agrees to Participants' Rights principles and Mandated Reporter regulations. Any violation of these policies will be subject to disciplinary action up to and including termination, depending on the severity of the incident.

6.Maintains confidentiality of participant's records and personal information.

7. Maintains excellent communications with participants, their families, residential providers, outside agencies, other employees, supervisory staff and community members.

8. Meets with Supervisory staff on a regular basis to address problems or concerns. Notifies Managers or Supervisors as appropriate to resolve participant or other issues in a timely manner.

9. Works with Participants at a 1:4 ratio or a 1:1 (non-behavioral) ratio when supporting Competitive Employment Options participants. Creates and fulfills a weekly schedule of meaningful community integration events. Facilitates the learning of developmental skills in an age appropriate environment.

10. Supports participants in job placements by acting as a liaison between the site management and Goodwill workers. Learns the components of the job placement necessary to complete all tasks
the basic skills to the participants using a task analysis. Gives participants the opportunity to work as independently as possible while completing work as is necessary to ensure that quality and quantity standards are met on a daily basis.

11. Works overtime as needed.

12. Drives on company business as required.

13. Performs other job related duties as required.

14. Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession of company property.

15. Acts safely at all times, following all safety rules and regulations.

16. Follows all company policies and procedures.

17. Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed.

18. Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness.

19. Works with, trains, and/or acts as a good example for program participants receiving training at


1. Must be twenty-one years of age.

2. High School diploma or GED. Some College Courses in a related field preferred.

3. Work experience in a variety of occupational areas with some lived experience or work history interacting with individuals with developmental/cognitive disabilities preferred. Education in a
Human Service or related field may substitute for experience.

4. Familiarity with disabilities.

5. Have own reliable vehicle that can seat at least four (4) passengers with standard equipped seatbelts. Must possess valid California Drivers' license, and carry minimal liability insurance. Must have a clean driving record and submit to routine DMV pull notice program. As the safe transportation of individuals is an important aspect of this position, employees must maintain a DMV record which remains in good standing and does not include DUI or reckless driving convictions. Failure to maintain a DMV record in good standing may result in separation from Goodwill of Orange County.

6. Must possess a personal mobile phone and be willing to use said phone for official Goodwill use per Cell Phone Reimbursement Policy.

7. Effective writing skills to complete required documentation.

8. Agrees to special guidelines; ETS Job Specifications Relating to Administration of Pay and Schedules  that clarifies work hours, pay, lunch breaks, rest breaks and time off.


Various office supplies and equipment including: telephone, fax machine, computer, printer, copy machine, file cabinets, papers/forms, calendar, pens/pencils, ruler, scissors, etc.

Goodwill of Orange County
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