Goodwill of Orange County
  • Santa Ana, CA, USA
  • 13.77
  • Hourly
  • Full Time

To provide supervision, training, and support to adults with disabilities in employment settings.

Important Note: Job Coaches are required to follow all policies and procedures related to the supervision, training, and interaction with program participants (individuals with disabilities). Job Coaches who violate policies related to their supervision of program participants, particularly the "Dependent Adult Abuse" policy will be subject to disciplinary action up to and including termination depending upon the severity of the incident.


Works directly under the supervision of the Program Manager. Receives daily work direction and support from the Program Coordinator(s).


Supervises program participants in employment settings as assigned.


1. Trains program participants at various job sites using simple and repetitious training methods.

2. This is a working position that may require the ETS to perform actual job site duties.

3. Maintains excellent communication with site managers, supervisors, and employees.

4. Monitors program participant activity to ensure productivity, completion of work assignments, and quality outcomes.

5. Regularly meets with the program coordinator to discuss program participant progress and any concerns.

6. Completes all necessary program documentation as required by accrediting agencies, funding sources, and Goodwill.

7. Communicates with referring agencies, care providers, parents, and counselors as appropriate.

8. Becomes familiar with the needs and limitations of assigned program participants to ensure appropriate advocacy, accommodations, training, and effective program participant supervision.

9. Notifies program coordinator and/or program manager immediately of any problems with program participants or employers to resolve issues in a timely manner.

10. Promotes natural job support and facilitates social integration between program participants and other employees.

11. Supports career development as suitable for program participants.

12. Ensures quality of work at community job sites.

13. Actively focuses full attention on the program participant(s) being served.

14. Must be flexible and willing to work weekends, holidays, evenings, and overtime as required.

15. Drives on company business as required.

16. Performs other job related duties as required.

17. Safeguards company property, including donated goods. Reports any incidents of theft or
unauthorized possession of company property.

18. Acts safely at all times, following all safety rules and regulations.

19. Follows all company policies and procedures.

20. Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed.

21. Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness.

22. Works with, trains, and/or acts as a good example for program participants receiving training at

1. Must be twenty-one years of age.

2. High School diploma or GED; some college courses in a related field preferred.

3. Work experience in a variety of occupational areas with some lived experience or work history interacting with individuals with developmental/cognitive disabilities preferred. Education in a
Human Service or related field may substitute for experience.

4. Familiarity with disabilities.

5. Ability to maintain confidentiality regarding program participant information.

6. Effective writing skills to complete required program documentation.

7. Effective communications skills to successfully interface with program participants, employers and referring agencies, etc.

8. Have own reliable vehicle that can seat at least four passengers with standard equipped seatbelts, valid California driver's license, and carry minimal liability insurance. Must have a clean driving record and submit to routine DMV pull notice program. As the safe transportation of program participants is an important aspect of this position, employees must maintain a DMV record which remains in good
standing and does not include DUI or reckless driving convictions. Failure to maintain a DMV record in good standing may result in separation from Goodwll of Orange County.

Goodwill of Orange County
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