Goodwill of Orange County
  • Tustin, CA, USA
  • 11.00
  • Hourly
  • Full Time

PURPOSE OF POSITION:

To accept and process donations of merchandise from donors at a designated Attended Donation Center site.

SUPERVISION RECEIVED:

Works under the direct supervision of the ADC Supervisor and receives work direction from the ADC Leads.

SUPERVISION EXERCISED:

None.

DUTIES AND RESPONSIBILITIES:


1. Opens and secures trailer or container each workday.

2. Reports by telephone each workday on the status and condition of trailer or container.

3. Greets donors, accepts donated merchandise according to "acceptable donations list," and assists donor in unloading donations.

4. Projects a good company image and treats customer in a courteous and respectful manner.

5. Addresses any donor concerns constructively and politely; refers complaints or unhappy customers to supervisor (ADC Supervisor, ADC Leads, or Transportation Supervisor).

6. Issues receipts for the donors.

7. Processes donations safely and according to established procedures.

8. Protects donated goods from damage and theft.

9. Maintains interior and exterior areas of trailer in a neat and presentable condition.

10.  Ensures that sites are maintained and are within OSHA compliance.

11. Identifies and reports all trailers defects detected to ADC Lead or Supervisor.

12. Maintains constant communication with Lead/Supervisor for trailer percentage, trailer switches, bulk item clean up and chemical clean up.

13. Works overtime as required.

14. Performs other duties as required.

15. Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession of company property.

16. Acts safely at all times, following all safety rules and regulations.

17. Follows all company policies and procedures.

18. Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed.

19. Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness.

20. Works with, trains, and/or acts as a good example for program participants receiving training at
Goodwill.

MINIMUM JOB REQUIREMENTS:

1. High school diploma desired, but not required.

2. No experience necessary; will train on the job.

3. Ability to communicate and understand English well enough to receive work and safety instructions and answer questions; as well as communicate with management, co-workers, clients and the general public.

4. Ability to work independently with minimum supervision.


5. Ability to lift merchandise weighing up to 50 pounds.

6. Reliable form of transportation to move from site to site as required.

7. Ability to work rotating schedules including weekends.

8. Ability to work overtime as required.

WORK DEVICES/MATERIALS/EQUIPMENT USED:

Uses pens, pencils, clipboard, receipt forms, keys, padlocks, telephone, leather gloves, and stairs.

OTHER:

Consecutive days off may not be available due to scheduling priorities.

Goodwill of Orange County
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