Goodwill of Orange County
  • Santa Ana, CA, USA
  • Full Time




AREA:                        MARKETPLACE                 




DIVISION:                RETAIL OPERATIONS      




To manage the retail store and wholesale operation in the absence of the manager to generate revenue to support the mission of Goodwill. To provide vocational training opportunities for program participants.



Reports directly to the Marketplace and Wholesale Operations Manager.




Will supervise Senior Leads, Lead and any Marketplace employees, volunteers and Program Participants working for Marketplace, including Job Coaches.




  1. Exceeds sales revenue objectives for Marketplace as contained in approved annual budget.


  1. Communicates regularly with Marketplace Manager regarding merchandise requirements, customer service issues, etc.


  1. Facilitates auctions in the absence of the Manager or when assigned by Manager.


  1. Assists the manager in developing new strategies for increasing retail and wholesale revenue sales.


  1. Resolves customer complaints as required.


  1. Supervises Marketplace employees in all daily operations.


  1. Trains employees, program participants and volunteers for daily work requirements. Trains cashiers to establish the retail price for all merchandise sold in the retail part of the Marketplace, except clothing which is sold by the pound at a fixed price.


  1. Trains all Marketplace employees to sort goods for different recycling products, preventing these good from going to the landfill.


  1. Rotates merchandise daily with help from material handlers using pallet jack and driving forklift when needed.


  1. In the absence of the manager or when assigned, establishes the base price for goods ready to be auctioned.


  1. Prepares the auction area with all needed goods for customers to view prior to the auction.


  1. Trains Marketplace management team members to establish pricing for furniture, tools and other large items.


  1. Works with wholesale buyers to ensure they comply with auction procedures.


  1. Records auction sales daily, maintains wholesale sale records.


  1. Prepares weekly employee schedules.
  2. Works overtime as required.


  1. Performs other duties as required.


  1. Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession of company property.


  1. Acts safely at all times, following all safety rules and regulations.


  1. Follows all company policies and procedures.


  1. Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed.


  1. Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness.


  1. Works with, trains, and/or acts as a good example for program participants receiving training at Goodwill.




  1. High school diploma or GED required.


  1. One to three years retail sales experience and one year supervisory experience preferred


  1. Bilingual preferred (English/Spanish).


  1. Effective interpersonal and communications skills.


  1. Forklift certified required.


  1. Ability to work flexible shifts including weekends and evenings.




Uses moving equipment and tools (including dolly, gloves, carts, etc.), various office supplies and equipment including telephone, adding machine, cash register, computer, printer, copy machine, file cabinets, papers/forms, calendar, pens/pencils, forklift, etc.




Position requires the ability to work independently with minimal supervision; use initiative, exercise problem-solving skills and good judgment in managing store operations.  Flexibility and adaptability are also required to manage interruptions and variation in priorities and management responsibilities.  Position also requires the ability to maintain confidentiality of information.





Knowledge of:

            Revenue production and goals

            Customer service standards

            Warehouse operations and product flow

            Safety practices


Goodwill of Orange County
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